What Data We Collect and Why We Hold It
When you register, we collect your name, contact details and a verified mobile number linked to your account. If you deposit using bKash, Nagad or Rocket, we record the transaction reference and wallet identifier — not your full wallet PIN or password. We also collect device
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data such as your browser type, IP address and session timestamps so we can keep your account secure and detect unusual access attempts. Support conversations, whether through live chat or email, are logged to help us resolve issues faster and improve our responses. We do not
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sell your personal data to third parties. We share data only where required by law, where you have explicitly consented, or where a payment processor like bKash, Nagad or Rocket needs it to complete a transaction. Data linked to closed accounts is retained for the period
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required under applicable law in your eligible region. You can request a copy of your stored data or ask us to delete it by contacting support — the process is described in the sections below.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.